Savannah Bee Company

01. Project Introduction

Savannah Bee Company

Savannah Bee Company's mission centers on delivering premium honey and honey-based products that customers trust for quality and authenticity. However, their technology infrastructure created operational challenges: an e-commerce site on BigCommerce operated independently from the point-of-sale system across their 14 retail locations. This fragmented setup prevented unified inventory management, customer data synchronization and cohesive brand experience. Savannah Bee Company engaged Coldsmoke to architect an omnichannel solution that would streamline operations, enhance customer experience and accelerate business growth.

Services

Shopify 2.0 Design & Development

Shopify Migration

Special Features

Design

Shopify POS

Ongoing Growth Support

Partners

Shopify

Pack Digital

Gorgias

02. Our Goals & Key Results

Our Goals & Key Results

A unified ecommerce experience that artfully mixed mission-driven storytelling with commerce excellence, and a streamlined backend through best-in-class tools and integrated POS system; all with the goal of growing revenue, improving the mobile-first customer experience, with a faster and more seamless checkout.

43.64%

Increase in revenue

54.57%

Increase in conversion rate

60.39%

Increase in transactions

Discovery

Savannah Bee Company initially engaged Coldsmoke to manage their migration from BigCommerce to Shopify Plus. The discovery phase revealed significant opportunities beyond platform migration: the mobile purchasing experience required UX optimization, and the business needed strategic guidance on building a scalable technical architecture with enhanced e-commerce functionality. Coldsmoke developed a comprehensive implementation plan designed to increase revenue and conversion rates while delivering a unified omnichannel commerce experience that would benefit both customers and internal operations.

Deliverables

Coldsmoke collaborated with Savannah Bee Company's in-house creative team to redesign the customer journey with emphasis on mobile optimization while preserving the educational and mission-driven content central to the brand's purpose. Simultaneously, the technical team engineered the data migration from BigCommerce to Shopify Plus, transferring customer accounts, order history, gift card balances and blog content. Following design approval, Coldsmoke developed a custom Shopify 2.0 theme and configured integrations with essential back-office systems. The implementation created a unified omnichannel ecosystem powered by Shopify Plus, connecting online operations with 14 retail locations through Shopify POS. The platform's impact was immediate: Savannah Bee Company achieved record-breaking Black Friday Cyber Monday revenue and now operates with infrastructure designed for both customer-facing excellence and operational scalability.

Savannah Bee Company